End-users and Target Audiences…

The project end-users are those poor women and men who do or could make use of services/e-services in those cases selected for the action research component of the project. The ultimate overall intended end-users of the project are those poor women and men who are, or require being, recipients of public services, including e-services.

The target audience for the project are two sets of institutions.

First, public service providers including all those institutions in the chain of delivery to the poor from central ministry to local office level.  Providers will benefit from a better understanding of the views (both positive and negative) of the poor about the services/e-services that are being provided.

Second those civil society organisations that seek to represent the needs and views of the poor. These organisations will benefit through use/demonstration/knowledge of improved feedback/grievance redress systems. It is through these organisations specifically that the poor are to be reached via this project's dissemination strategy.

These institutions were recognised at two levels.  First, those institutions directly involved with the action research projects in each National Chapter location.  Second the broader set of institutions in the selected country locations and in other developing countries, to which findings will be disseminated.