DFID KaR Action Research on :Improving transparency, efficiency and effectiveness of pro-poor government services

 

Final Reports and Tool Kits: 

We are happy to share with you the reports and tool kits of the four -country action research that sought to explore the use of ICTs in enabling people to hold governments to account for proper delivery of pro-poor government services.

The two –year action research, supported by DFID’s Knowledge and Research (KaR) programme, was conducted from January 2004 in Croatia, India, Pakistan and Nigeria. OneWorld South Asia was the international management organisation and also the India country chapter of this research.

The action research, established clearly that ICTs- in their broadest definition – using VOICE as a primary interface, had a role in facilitating transparent and responsive delivery of these services to the poor.

We are now keen to share the learnings from the project with the stakeholders. Towards this, individual country reports from three countries (Croatia, India and Pakistan) and  overall International report and took kit have been published to document the learnings.

Importantly country specific and International Toolkits have been developed to provide a step by step guide to stakeholders – NGOs, CBOs, Government Agencies and Policy Makers on how to use ICTs in effective delivery of Public services.

The soft copies of the reports can be accessed from the links below:

• International Consolidated Report
• International Took Kit
  

• Croatia Report
• Croatia Tool Kit
  

• India Report
• India Tool Kit
  

• Pakistan Report
• Pakistan Tool Kit
  

For more information on the project, please contact:

Geeta Sharma
Sr. Programme Manager, OWSA
International Project Manager, DFID KaR Research